Terms & Conditions – Care At Door

Welcome to Care At Door, a platform operated by Wellmitra Private Limited, providing doorstep healthcare services including diagnostics, nursing care, medicine delivery, and related services.

By accessing or using our website, mobile application, or WhatsApp-based services, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, you should not use our services.

Care At Door acts as a technology platform that connects users (patients) with independent healthcare providers, diagnostic labs, pharmacies, and other service partners.

We do not directly provide medical treatment or diagnosis. Services are delivered by third-party professionals and partners who operate independently.

To use our services:

• You must be at least 18 years old, or use the platform under supervision of a guardian
• You must provide accurate and complete information
• You are responsible for maintaining the confidentiality of your account

We reserve the right to suspend or terminate access if false or misleading information is provided.

By using Care At Door, you agree to:

• Provide accurate patient and medical information
• Share valid prescriptions where required
• Ensure a safe and accessible environment for service delivery
• Treat providers with respect and professionalism
• Use the platform only for lawful purposes

Failure to comply may result in service denial or account suspension.

• Users can book services via WhatsApp, website, or app
• Bookings are subject to provider availability
• A provider is assigned based on skill, location, and availability
• Estimated time of arrival is indicative and may vary

Care At Door does not guarantee immediate availability in all cases.

• Prices are displayed before booking confirmation
• Charges may vary based on service type, location, and timing
• Payment methods include online payment and cash (where applicable)

We reserve the right to update pricing at any time.

• Users may cancel or reschedule bookings before service initiation
• Cancellation policies may vary depending on timing and service type
• Late cancellations or no-shows may attract charges

Details of cancellation policies may be communicated during booking.

Care At Door does not provide medical diagnosis or replace professional medical consultation.

• Services are supportive and assistive in nature
• Users are advised to consult licensed doctors for diagnosis and treatment decisions
• In case of emergency, users should contact emergency medical services immediately

Service providers are independent professionals responsible for:

• Delivering services as per their qualifications
• Following medical and hygiene standards
• Ensuring professional conduct

Care At Door verifies providers but does not control individual clinical decisions.

• Users must provide valid prescriptions for services or medicines where required
• Pharmacies fulfill orders based on provided prescriptions
• Care At Door is not responsible for misuse of medicines

Users are responsible for verifying prescriptions and usage instructions.

Care At Door shall not be liable for:

• Any medical outcomes or complications
• Delays due to traffic, weather, or unforeseen conditions
• Actions or omissions of third-party providers
• Incorrect information provided by users

Use of the platform is at your own risk.

Your personal and health-related data is handled in accordance with our Privacy Policy.

By using our services, you consent to data collection and processing as outlined in the Privacy Policy.

Users must not:

• Misuse the platform for illegal or fraudulent activities
• Harass or abuse providers
• Attempt to disrupt system functionality
• Share false or misleading medical information

Violations may lead to account suspension or legal action.

All content, branding, and technology related to Care At Door are owned by Wellmitra Private Limited.

Users may not copy, reproduce, or distribute any content without permission.

Care At Door integrates with third-party providers including:

• Healthcare professionals
• Diagnostic labs
• Pharmacies
• Payment gateways

We are not responsible for third-party policies, actions, or services beyond our platform control.

• Services are available only in selected locations
• Availability may vary based on demand and provider supply
• We reserve the right to modify or discontinue services without prior notice

You agree to indemnify and hold harmless Care At Door and Wellmitra Private Limited from any claims, damages, or liabilities arising from:

• Misuse of the platform
• Violation of these Terms
• Incorrect information provided by you

We reserve the right to:

• Suspend or terminate user accounts
• Deny access to services
• Take appropriate action for violations

This may occur without prior notice in case of serious breaches.

We may update these Terms & Conditions from time to time.

Continued use of the platform after updates constitutes acceptance of the revised terms.

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of courts located in Ghaziabad, Uttar Pradesh, India.

For questions or support regarding these Terms:

📧 Email: support@careatdoor.in