01
Introduction
At Care At Door, we aim to provide reliable and transparent healthcare services at home. This Refund & Cancellation Policy outlines the terms under which bookings can be cancelled, rescheduled, and refunded.
By using our services, you agree to the terms mentioned below.
02
Cancellation Policy
✅ Before Provider Assignment
- You may cancel your booking without any charges if a provider has not yet been assigned.
- Any prepaid amount will be eligible for a full refund.
⏱ After Provider Assignment (Before Visit Begins)
- You may cancel the booking after a provider has been assigned but before the provider reaches your location.
- A cancellation fee may apply to compensate for provider time and allocation.
- The remaining amount (if prepaid) will be refunded.
🚫 After Provider Arrival / Service Start
- Cancellation is not allowed once the provider has arrived at your location, or the service has started.
- No refund will be issued in such cases.
03
Rescheduling Policy
- You may reschedule your booking before the provider is assigned or dispatched.
- Rescheduling is subject to provider availability.
- Multiple rescheduling requests may be restricted to prevent misuse.
04
Refund Policy
💳 Prepaid Bookings
Refunds may be issued under the following conditions:
- Successful cancellation as per policy
- Service not fulfilled due to provider unavailability
- Verified service-related issues raised by the user
Refunds will be processed to the original payment method, or to the user’s wallet (if applicable).
💵 Cash Payments
- No refund is applicable for completed services paid in cash
- If a service is cancelled before completion and cash was collected, refunds (if applicable) will be processed through digital transfer or wallet credit
05
No-Show Policy
If the user is unavailable at the provided address at the scheduled time:
- The booking may be marked as no-show
- No refund will be issued
- Charges may apply
06
Service Issues & Refund Requests
If you face any issues with the service:
- You may raise a complaint within a reasonable time after service completion
- Each case will be reviewed based on service logs and feedback
- Partial or full refunds may be issued at our discretion
07
Non-Refundable Scenarios
Refunds will not be provided in the following cases:
- Service successfully completed
- Incorrect information provided by the user
- Misuse or violation of platform policies
- Delays caused by factors beyond control (traffic, weather, etc.)
08
Refund Processing Time
- Refunds are typically processed within 5–7 business days
- Timelines may vary depending on the payment method and banking systems
09
Platform Rights
Care At Door reserves the right to:
- Modify cancellation and refund rules
- Apply charges based on service type and situation
- Take action in case of misuse or repeated cancellations
10
Contact Us
For cancellation requests, refunds, or support:
📧 Email: support@careatdoor.in
We are committed to resolving issues fairly and transparently.
💙 Our Commitment
We strive to ensure that every booking experience is smooth, transparent, and fair. This policy is designed to balance user convenience with provider time and operational efficiency.
