Privacy Policy – Care At Door

At Care At Door, we are deeply committed to protecting your privacy and ensuring that your personal and health-related information is handled with the highest standards of security, confidentiality, and transparency. This Privacy Policy explains how we collect, use, store, process, and protect your information when you access our services, including home healthcare services, diagnostics, medicine delivery, and related offerings.

By using our platform, including our website, mobile applications, or WhatsApp-based services, you agree to the terms outlined in this Privacy Policy. We encourage you to read this document carefully to understand how your information is managed.

To provide seamless, safe, and personalized healthcare services at your doorstep, we collect various types of information necessary for service delivery and medical coordination. This includes personal identification details such as your name, phone number, address, and patient profiles (including family members managed under a single account).

We also collect health-related information, which may include symptoms shared by you, medical history (if provided), ongoing treatments, and importantly, prescriptions issued by doctors or uploaded by you. These prescriptions may be used to facilitate services such as medicine delivery, diagnostic tests, injection services, and follow-up care at home. Prescription data is handled with strict confidentiality and is accessed only by authorized personnel or verified healthcare providers involved in your care.

In addition, we may collect service-related data such as booking history, preferred services, provider interactions, and communication records (including WhatsApp conversations where applicable) to ensure continuity of care and improve service quality.

We may also collect technical and usage-related data such as device information, IP address, location data, and interaction patterns to enhance platform performance, enable real-time tracking, and optimize user experience.

All data collection is carried out with the sole purpose of delivering safe, efficient, and high-quality home healthcare services while maintaining strict privacy and security standards.

By using our services and providing your information, you consent to the collection, use, and processing of your personal and health-related data, including prescriptions, in accordance with this Privacy Policy.

Your information is used primarily to deliver reliable and efficient home healthcare services. This includes processing bookings, assigning verified healthcare providers, managing appointments, enabling real-time tracking, and facilitating communication between patients and providers.

We also use your data to improve our services, personalize your experience, provide customer support, send important notifications, and ensure compliance with healthcare and legal standards. In certain cases, anonymized data may be used for analytics, performance monitoring, and system optimization.

Our goal is to ensure that every interaction you have with Care At Door is smooth, safe, and tailored to your needs.

We do not sell or rent your personal data to third parties. However, your information may be shared with trusted and verified service providers such as nurses, technicians, diagnostic labs, ambulance partners, and pharmacies, strictly for the purpose of fulfilling your service requests.

All providers operate within a controlled ecosystem with role-based access and strict verification processes to ensure safety and trust.

We may also share information with regulatory authorities if required by law or to protect the rights, safety, and integrity of our users and platform.

We implement strong security measures to protect your data against unauthorized access, misuse, loss, or alteration. Our platform is built on a secure and scalable architecture with encrypted data handling, controlled access systems, and continuous monitoring.

Sensitive information, especially health-related data, is handled with additional safeguards. Access to such data is limited only to authorized personnel and providers who require it to deliver services.

Health-related data, including prescriptions and medical records, is treated as sensitive personal data and is handled with enhanced security and restricted access protocols.

We continuously update our systems and practices to align with evolving security standards and technologies.

To ensure accurate service delivery and real-time tracking, we may collect location data when you book a service or when a provider is assigned to your request. This allows us to match you with nearby providers, estimate arrival times, and improve service efficiency.

Provider location tracking is strictly limited to active service sessions and working hours, ensuring privacy is maintained at all times.

We retain your information only for as long as necessary to fulfill service requirements, comply with legal obligations, resolve disputes, and maintain operational records. Once the data is no longer required, it is securely deleted or anonymized.

Retention periods may vary depending on the type of data and regulatory requirements applicable to healthcare services.

You have the right to access, update, or correct your personal information at any time. You may also request the deletion of your data, subject to legal and operational constraints.

You can choose to limit certain data sharing or opt out of non-essential communications. However, please note that some information is necessary for us to provide core healthcare services effectively.

Our platform may integrate with third-party services such as payment gateways, communication tools, and diagnostic partners to enhance functionality and service delivery. These third parties operate under their own privacy policies, and we ensure that they meet appropriate data protection standards before integration.

We do not store your full payment details. Payments are processed through secure third-party payment gateways that comply with industry security standards.

We may use cookies and similar technologies to improve user experience, analyze platform usage, and optimize performance. These technologies help us understand user behavior and make data-driven improvements to our services.

You can control cookie preferences through your browser settings.

Our services are not intended for use by minors without parental or guardian supervision. When handling data related to children (such as patient profiles managed by guardians), we ensure that it is processed with the highest level of care and responsibility.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. Any updates will be communicated through our platform, and continued use of our services constitutes acceptance of the revised policy.

If you have any questions, concerns, requests, or feedback regarding this Privacy Policy or the way your personal and health-related data is handled, you may contact us at any time. We are committed to ensuring transparency, accountability, and prompt resolution of all privacy-related matters.

For all privacy-related queries, including requests for data access, correction, or deletion, please contact us at:

📧 Email: privacy@careatdoor.in

This is a dedicated communication channel to ensure that your concerns are handled securely and by the appropriate team with the highest level of confidentiality.

We strive to acknowledge and respond to all queries within 24 to 48 hours, and we aim to resolve all requests within a reasonable timeframe, depending on the nature and complexity of the request.

In accordance with applicable data protection laws in India, the Grievance Officer responsible for addressing data privacy concerns is:

Name: Renu Singh
Designation: Director & Grievance Officer, Care At Door
Email: grievance@careatdoor.in

The Grievance Officer will acknowledge complaints within 24–48 hours and aim to resolve them within a reasonable timeframe, depending on the nature of the issue.

This platform is operated by:

Company Name: Wellmitra Private Limited
Brand Name: Care At Door
Corporate Identification Number (CIN): U86909UW2026PTC251447

Registered Office Address:
A-370, Nand Nikunj, Nandgram, Near Dr. Ambedkar Community Center, Mariam Nagar
Ghaziabad, Uttar Pradesh – 201003, India

For any legal correspondence, you may contact us at the above address or via the provided email channels.

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in Ghaziabad, Uttar Pradesh, India.